There are several reasons why you might not be able to connect your Etsy shop to Koalanda. Before you read them, make sure to read our guide on Connecting your shop.
Shop connected to another account
One Etsy shop can only be connected to one Koalanda account. If you try to connect your shop to a second Koalanda account you will receive the following error message: “This shop is already connected to another account”. To resolve the issue simply write to us at firstname.lastname@example.org and we will manually remove the connection between the shop and the first Koalanda account.
Note that even if you disconnect your shop from the first Koalanda account you will still not be able to connect the shop to the second account. This is a security measure that ensures the integrity of our platform.
Not having a valid Etsy shop
You can’t connect every Etsy user profile to Koalanda. To use Koalanda you need to have a real active Etsy shop.