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Privacy Policy and Data Protection

Last updated: May 6, 2024

We respect your privacy. Your privacy is important to us.

That is why Koalanda:

  • will not ask you for your personal information unless we need it;
  • will not store personal information on our servers unless required for the on-going operation of our Service or as specified on our website forms.

Koalanda Ltd (“Koalanda,” “we,” “us,” or “our”) operates koalanda.pro (the “Site”) and the Koalanda’s blog, its subdomains, and all portals, products, services, and interactive features.

By using Koalanda, you agree to the terms and conditions of this Privacy Policy. If you have questions about this Privacy Policy, contact us at: contact@koalanda.pro

Koalanda Ltd is a data controller for data collected on the Site.

1. Collection of Your Personal Information

1.1. Information You Provide

While using Kolanda, we ask you to provide us with certain personal information that can be used to contact or identify you (“Personal Information”). Personal Information includes, but is not limited to:

  • Email address
  • First name and last name
  • Address, State, Province, ZIP/Postal code, City
  • Information for your Etsy Shop
  • Password
  • Data we gather from Etsy
  • Any other information that you share with us online or offline.

By connecting your Etsy account to Koalanda, Koalanda will have permission to connect to your account on your behalf and know your member’s name and will have permission to see:

  • your email address
  • your Etsy profile data
  • your sales and purchases
  • your inactive and expired listings
  • your feedback

You can revoke this access at any time by visiting https://www.etsy.com/your/apps. This may affect the use of some of Koalanda’s tools.

We prioritize the confidentiality of your personal information. The private data related to your Etsy shop is utilized solely for the purpose of delivering our services to you. This information is rigorously protected and is not disclosed to other users or third parties.

1.2. Information Automatically Collected

Koalanda collects information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Koalanda’s purpose in collecting non-personally identifying information is to better understand how Koalanda’s members use the Site. Koalanda also collects potentially personally identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blogs if available. Koalanda only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.

1.3. Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Koalanda uses cookies to identify and track visitors, their usage of the Site, and their website access preferences. Koalanda visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Site, with the drawback that certain features of the Site may not function properly without the aid of cookies.

1.3.1. What Kinds of Cookies Do We Use?

The Site may use Strictly Necessary Cookies, Performance Cookies, Functional Cookies, Targeting Cookies and Social Media Cookies. Any of these may be first-party cookies or third-party cookies, persistent or session.

1.3.2. Don’t Want Cookies?

Most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser.

Please note at this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.

1.4. Third Party Cookies

We may also use cookies provided by trusted third parties.

We use Google Analytics to understand better how you use the site and how we can improve your experience. For more information on Google Analytics see the official Google Analytics pages (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage ).

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Pinterest, Twitter, Instagram, Reddit, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

1.5. Aggregated Statistics

Koalanda collects statistics about the behaviour of visitors to the Site. Koalanda may display this information publicly or provide it to others. However, Koalanda does not disclose personally identifying information other than as described below.

2. Use of Your Personal Information

The information we collect and store related to you and your Etsy shops is used to communicate with you and provide our services. Koalanda takes all reasonably necessary measures to protect against unauthorized access, use, alteration, or destruction of personal information.

We may use the information we collect for various purposes, including to:

  • Provide the services to you and improve the quality of the service;
  • Provide you with information about related goods and services which we believe may be of interest to you;
  • Understand how users interact with the Services;
  • Contact you about services by any of the methods that you have consented to at the time we collected your information;
  • Fulfil any other business or commercial purposes at your direction or with prior notice to you and your consent;

We use log data for various internal business purposes which include:

  • To monitor abuse and prevent illegal activities and fraud,
  • To troubleshoot product functionality and fix bugs;
  • To track people’s preferences which allows us to create new services and features that may be more personalized for you and your interests;
  • To track behaviour on an aggregated/anonymous level to track and understand trends related to our services.

3. Your Rights Under the General Data Protection Regulation (“GDPR”)

This section applies solely to visitors, users, and others who reside or are in the European Economic Area (“EEA”). We adopted this section to comply with European privacy laws, including the GDPR.

Koalanda relies on the following lawful grounds to collect and process any personal data you may have provided:

  • Legitimate Business Interests: To notify you about any changes or improvements to Koalanda services that may affect our service.
  • Performance of Contract: To meet Koalanda’s contractual commitments to our clients and in performance of contractual obligations to our clients.
  • User Consent: If you are a user of the Site and have supplied your email address and provided consent, Koalanda may occasionally send you email to tell you about industry news and information, solicit your feedback, or keep you up to date with what is going on with Koalanda and our services.

4. How We Share and Disclose Your Information

Koalanda does not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt out of having your personal information shared.

4.1. Third Party Service Providers, Employees, Agents or Contractors

Koalanda discloses potentially personally identifying and personally identifying information only to those of its employees, contractors and affiliated organizations that:

  1. need to know that information in order to process it on Koalanda’s behalf or to provide services available through the Site, and
  2. that have agreed not to disclose it to others.

Some of those employees, contractors and affiliated organizations may be located outside of your home country. By using the Site, you consent to the transfer of such information to them.

We will not rent or sell potentially personally identifying and personally identifying information to anyone without advance notice.

We do share information as described above with our website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to only use this information for the purpose in which Koalanda shared it with them.

4.2. To Comply with Legal Process or To Protect Koalanda

Other than to its employees, contractors, and affiliated organizations, as described above, Koalanda discloses potentially personally identifying and personally identifying information only in response to a subpoena, court order or other governmental request, or when Koalanda believes in good faith that disclosure is reasonably necessary to protect the property or rights of Koalanda, third parties or the public at large.

4.3. Business Transfers

If Koalanda, or substantially all its assets, were acquired, or Koalanda went out of business or entered bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Koalanda may continue to use your personal information as set forth in this policy.

5. International Transfer of Data

Koalanda operates the Site in the European Union. If you are located in another jurisdiction, please know that your information will be transferred to, stored, and processed in the European Union. By using the Site and providing Koalanda with information, you consent to this transfer, processing, and storage of your information in the European Union.

Data that is provided to Koalanda is stored on our secure servers. Details relating to any transactions entered via the Site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore Koalanda cannot guarantee the security of data sent to Koalanda electronically and the transmission of such data is entirely at your own risk. Where Koalanda has given you (or where you have chosen) a password so that you can access certain areas of the Site, you are responsible for keeping this password confidential.

6. Third Party Links

Koalanda may have links on the Site to other websites. If you click on a third-party link, you will be taken directly to that website, which is governed by its own privacy policy. Koalanda does not control that website and assumes no responsibility for the content, policies, or its practices.

7. Choices and Individual Rights

Koalanda aims to take reasonable steps for you to correct, amend, delete, or limit the use of your Personal Information.

Koalanda outlines your choices below:

  • Email. If you do not wish to receive promotional emails from Koalanda you may opt out at any time. If you opt out of a promotional email, Koalanda may still send you transactional and administrative emails about this privacy notice or about the products or services you have purchased.
  • Cookies. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.
  • Advertising. You can opt out of online targeted advertising by opting out within the advertisement itself or by visiting Digital Advertising Alliance, http://www.aboutads.info/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/. You can also opt out of the Digital Advertising Alliance using your mobile device settings.

You have a right to access and receive a copy of the Personal Information we hold about you; to rectify any Personal Information held about you that is inaccurate; to request the deletion of Personal Information held about you. To initiate any of these actions please contact us at contact@koalanda.pro

You have the right to data portability for the information you have provided to us. You can request to obtain a copy of this information in a commonly used electronic format so that you can manage and move it. We will need to verify your identity before being able to respond to such requests.

Please note that in some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

8. Your California Privacy Rights

This section of our Privacy Policy applies to consumers who reside in California. We adopt this section to comply with the California Consumer Privacy Act of 2018 (“CCPA”).

If you are a California resident, you have the following rights. We will honour requests received to the extent required by applicable law and within the time provided by law.

8.1. Right to Access and Information Regarding Personal Information

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you. Specifically, you have the right to request that we disclose the following to you, in each case in the twelve-month period preceding your request:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information is collected;
  • Our business or commercial purpose for collecting or selling personal information;
  • The categories of third parties with whom we share personal information;
  • The specific pieces of information we have collected about you;
  • The categories of personal information about you, if any, that we have disclosed for monetary or other valuable consideration and the categories of third parties to which we have disclosed the information, by category or categories of personal information for each third party to which we disclosed the personal information; and
  • The categories of personal information about you that we disclosed for a business purpose.

We will deliver personal information that we are required by law to disclose to you in the manner required by law within (forty-five) 45 days after receipt of a verifiable request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the personal information to you through your account, if you maintain an account with us, or electronically or by mail at your option. If electronically, then we will deliver the information in a portable and, to the extent technically feasible, in a readily usable format that allows you to transmit the information from one entity to another without hindrance.

8.2. Right to Deletion of Personal Information

You have the right to request that we delete personal information about you that we have collected from you.

8.3. Right to Opt-Out

You have the right to opt out of the disclosure of personal information about you for monetary or other valuable consideration.

8.4. Right to Non-Discrimination

We may not discriminate against you because you have exercised any of the foregoing rights, including by:

  • Denying you services;
  • Charging different prices or rates for services, including through the use of discounts or other benefits or imposing penalties;
  • Providing you a different level or quality of services; or
  • Suggesting that you will receive a different price or rate for service or at a different level or quality of services.

We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your personal information.

8.5. Personal Information We Collect About California Consumers

The information we collect includes the following:

  • Identifiers such as name, address, email address, unique id, and other identifiers
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Site, mobile apps, advertisements that we display on the Site or mobile apps or on third party websites and apps, or Koalanda pages or accounts on any third-party social media platforms
  • Geolocation data
  • Inferences drawn from (1) the information we collect when you visit the Site, tools, widgets and plug-ins, (2) information we collect, including through third-party suppliers, regarding content and other data posted on the Internet (such as public locations on the Internet), and (3) information about consumers preference and behaviour that we collect on the Site and mobile apps or purchase from third parties in order to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities and aptitudes

8.6. Disclosure of Personal Information for Monetary or Other Valuable Consideration or for Business Purposes

Koalanda does not sell your data —we are not data brokers, and we do not put your data on the open market. However, under the CCPA, some sharing of personal information necessary to provide you with personalized ads and with some of our partners may be considered a “sale,” even if no money is exchanged. As is common practice among businesses that operate websites, we may also have disclosed certain online identifiers, information about the use of the Site and inferences drawn about you to our social media, advertising, and analytics partners.

8.7. Requests to Exercise Your Rights

Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child if you believe we have received their information inadvertently.

Submitting a request to contact@koalanda.pro

Please note that we may take steps to verify your identity and residency before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. If you use an authorized agent, we may require proof of written authorization you have given to make the request. We may limit our response to your exercise of the above rights as permitted by law. We will confirm receipt of the request within ten (10) business days describing our verification process. We will respond to your request within forty-five (45) calendar days if we are able to verify your identity. Requests for deletion will require a separate confirmation that you want your information deleted.

8.8. Data Sharing for Direct Marketing Purposes

California Civil Code § 1798.83 further permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes.

9. Security

Koalanda cares about the security of your personal information. Although we cannot guarantee 100% security, we use reasonably appropriate security measures to protect your personal information against unauthorized use, access, modification, destruction, or disclosure. We require our third-party service providers to use similar safeguards to those we use.

10. Sensitive Data

Koalanda requests that you do not send us any sensitive data such as social security or national identification numbers, information related to racial or ethnic origin, political opinions, religious beliefs, health data, biometrics or genetic, criminal background or trade union membership information. If you do send Koalanda this information, then you are consenting to its processing in accordance with this privacy notice. To avoid processing of sensitive data, do not submit it.

11. Privacy Policy Changes

Koalanda reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, or concerns about its use or implementation, you should not access or use the Site.

12. Contact Us

Koalanda welcomes any queries, comments, or requests you may have regarding this notice.

Snejina Kalendjieva is hereby appointed Data Security Officer of Koalanda and will serve in that capacity to coordinate and oversee all necessary data protection protocols. This shall include the management, processing, and handling of all data on behalf of Koalanda as well as its affiliates, contractors, contracted employees, and assigns.

Koalanda Ltd, UIC: 206643658, is with registered office and address of management in Sofia, Bulgaria.

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